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Ordering
Products.
This page addresses the following
questions about ordering products.
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to Customer Service Page.
What
is the fastest way to get the Family Law Software Planner?
The fastest way to get the Family Law Software Planner is to download it. The download
typically takes 2-3 minutes on a broadband connection and 10-15 minutes by
modem.
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Can I order by phone
instead?
Yes, you can get the program by calling 1-877-477-5488
, 9am – 5pm Eastern Standard Time. We will mail you a CD-ROM, if you request. There is a shipping and handling charge
CD-ROM orders.
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Can I send a check in the
mail?
Yes, you can mail a check for the purchase price plus applicable sales tax
to:
Attn: Order
Processing Dep’t
Family Law Software,
Inc.
831 Beacon St. Ste
#2900
Newton, MA 02459
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What method of
payment do you accept?
We accept MasterCard, American Express, Visa or Discover Cards. We accept checks and money orders by
mail, only.
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What is your iron-clad
guarantee?
Our iron-clad guarantee is this: If you are dissatisfied with our
product for any reason within 90 days of purchase, you can return it for a full refund.
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How do I
"return" Software?
To return software, mail us a letter that
includes the following:
1. Your name and address, and the
approximate date you purchased the product.
2. A statement that you are returning the product and the name of the
product you are returning.
3. The reason for your dissatisfaction. (We require this, and we use the
information to help improve our products.)
4. The following text: "I, __________, promise that I have deleted all
copies of this software in my possession, that I have not given the software
to anyone else, and that I have destroyed all copies of physical media (such
as CD-ROM or floppy disks) in my possession."
5. The address to which you would like us to mail the refund check. Please allow 3 weeks for processing.
6. Your signature.
Send the letter to us at:
Attn: Product Returns
Family Law Software, Inc.
60 Thoreau St, Suite #110
Concord MA 01742-2456
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Can I
order a product with a purchase order?
Yes. Mail the purchase order to:
Attn: Purchase Orders
Family Law Software, Inc.
60 Thoreau St, Suite #110
Concord MA 01742-2456
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How are Family Law Software
Products Normally Shipped?
Orders are normally shipped via USMail (so we can ship to Post Office Boxes).
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Can I have Family
Law Software Products be shipped faster than that?
You can have your order shipped via Two-Day
Express or Overnight Express. To guarantee delivery by either of these
methods, orders must be received by 2:00 PM. Eastern Standard Time. Please call for more on expedited shipping.
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Can
I have the product shipped to a different address?
Certainly. The "ship-to" address and the billing
address may be different. Send the product to any address you like,
including P.O. boxes.
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Where
can I direct inquiries about my billing?
You can contact our customer assistance department by phone at 1-877-477-5488
. Hours are Monday - Friday 9:00 AM to 5:00 PM Eastern Standard Time.
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I
never received my order, how can I check on its status?
You can contact our customer assistance department by phone at 1-877-477-5488
. Hours are Monday - Friday 9:00 AM to 5:00 PM Eastern Standard Time.
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How
can I get a site license for your products?
Please call us at: 1-877-477-5488. Or to contact us by email please click here.
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